FAQ & troubleshooting
Clear answers to common customer questions.
Trial keyWhat is the free trial key?
It resets the waste counter once to 90% and confirms compatibility.
Trial keyWhy does the trial key not work?
It can only be used once per printer and only when the printer supports the reset.
PurchaseWhen will I receive my reset key?
The key is sent by email after confirmed payment.
PurchaseI did not receive the email. What should I do?
Check the spam folder and the email address used during checkout, then contact us.
LicenceCan I use one key more than once?
No. Each WIC Reset Key can be used once.
LicenceDoes the key expire?
No. An unused key has no expiry date.
DownloadWhere can I download the utility?
Use our download page for Windows, macOS and Linux.
TroubleshootingThe utility shows Query Rejected.
Disable Wi-Fi on the printer, connect it by USB and select the entry with the USB symbol.
TroubleshootingWhat does an I/O operation error mean?
Connect the printer directly by USB and reinstall the current printer driver if necessary.
macOSmacOS does not open the application.
Allow the downloaded application under Privacy & Security in macOS settings.